Only for pick up or in store shopping.
Please follow our Instagram @Tropicalrootsplantco or facebook.com/ropicalrootsplants for care tips, tutorials, and new arrival updates!
***HOW TO CARE FOR***
☀️Light: Thrives in medium to bright indirect light. Direct light will scorch leaves. Tolerates low light, but will not grow as quickly.
💧Water: Beware of waterlogged roots, check the pot has good drainage. Check the soil with your finger. When the top layer is dry give it a little bit of water. If the plant is in a low light area, you will not need to water as often.
We ship Mondays through Wednesdays every week to prevent extended transit times. Shipping rates are calculated with USPS Priority Mail and arrive in 1-3 business days.
*EXPECT DELAYS DUE TO COVID-19. Your package may be 1-3 days late due to shipping restrictions across the US.
You will receive an email once the package has been shipped with a Tracking Number.
How to Rehab Plants after Shipping Video
Please read REFUND/REPLACEMENT POLICY before purchase. By making a purchase, you agree to the policy as outlined below.
We value our customer experience. If you have any problems with our products, please contact us and we will gladly refund you.
We guarantee our plants for a period of 14 days after delivery, providing the plants have not been removed from the original pot and substrate.
There should be no root disturbance or any cutting of the plant for a minimum of 14 days after receipt.
We will replace/refund plants received with major damage or if the plant dies. We require pictures of how the plant was received before any modifications, including transplanting, trimming, etc.
We will not replace/refund plants that have suffered minor damage. This includes yellowing leaves, browning edges/tips, bent or ripped leaves. These are all consequences of shipping plants online. We try our best to avoid all these problems, but it is very common for plants to yellow or even drop leaves after going through shipping. This does not necessarily mean your plant is dying. Contact us with pictures for any concerns.
Our policy does not cover packages lost or stolen by the carrier. The buyer is responsible for opening up a claim with USPS if this happens
We are always happy to give advice for any of your concerns! We inspect every single plant before shipping for pests and disease. We would never intentionally send a doomed plant!
Heat pads are available for shipping to colder areas. Please let us know in the Comments/Notes of the order if you would like a Heat Pad included for an extra $3.
It is extremely recommended if your area is experiencing temperatures below 40 degrees Fahrenheit.