🌿 Please follow our Instagram @Tropicalrootsplantco or facebook.com/tropicalrootsplants for care tips, tutorials, and new arrival updates
***HOW TO CARE FOR***
☀️Light: Bright indirect light or bright shaded area. Can be grown indoors in a room with lots of windows, preferable East-facing for morning light.
💧Water: Keep the plant moist but beware of root rot. Make sure the water drains out of the pot and there is not standing water at the bottom.
🍼Food: Feed a balanced liquid fertilizer once a month or use incorporated pellets.
We ship USPS Priority Mail 1-3 days to reduce risk of shipping damage or stress to the plant.
After receiving the plant, immediately remove from packaging and follow the guidelines attached to your packing slip.
How to Rehab Plants after Shipping Video
Please read REFUND/REPLACEMENT POLICY before purchase. By making a purchase, you agree to the policy as outlined below.
Quality of product is our #1 value. We package our plants expecting a long journey, however, one in one hundred plants could leave our hands looking perfect and arrive looking less than perfect. The buyer should understand the risk involved in live plants being sent through the mail system. Once the plant leaves our hands, fluctuations in temperature, darkness, and handling may cause damage to the plant.
***If this happened to you, we encourage you to message us with pictures and depending on your situation, we may offer a 50% refund of the price of the plant. This is for plants received with major damage or if the plant dies. We require pictures of how the plant was received before any modifications, including transplanting, trimming, etc.***
We will not offer any refunds for plants that have suffered minor damage. This includes a few yellowing leaves, browning edges/tips, bent or ripped leaves. These are all consequences of shipping plants online. We try our best to avoid all these problems, but it is very common for plants to yellow or even drop a few leaves after going through shipping. This does not necessarily mean your plant is dying. Contact us with pictures for any concerns.
**Our policy does not cover damage from heat packs. Please be cautious about adding a heat pack if not experiencing temps of below 35 degrees. Sometimes these can do more harm than good.
We guarantee our plants for a period of 7 days after delivery, providing the plants have not been removed from the original pot and substrate.
There should be no root disturbance or any cutting of the plant for a minimum of 7 days after receipt.
Our policy does not cover packages lost by the carrier or stolen. The buyer is responsible for opening a claim with USPS if this happens
We are always happy to give advice for any of your concerns! We inspect every single plant before shipping for pests and disease. We would never intentionally send a doomed plant!
Heat packs are available for shipping to colder areas. Just add the heat pack listing on our shop to your order.
It is recommended if your area is experiencing temperatures below 35 degrees.